Customer Services 

We have designed our site to make purchasing our products easy, just browse our products and add the desired items to your basket. Once you have finished click the checkout button at the top of the screen. You will then be asked to fill out some basic information so we can send your items to you.

Order by Phone

We are happy to take order by telephone, as we are a chain of retail shops we are familiar with talking to our customers. Please feel free to call us on 01743 468 510 and place your order by phone. We understand that other websites may charge for this service but we do not.

Payment Methods

Once you have filled in the order form you will be asked to pay for your goods. We have several payment options:

1.      Pay by card online through our secure browser. (By using this method your payment details are kept secure and funds will only be taken from your account once your goods have been dispatched.)

2.      Send a Cheque (If you pay by this method please allow time for your cheque to clear. Goods will only be dispatched once a cheque has cleared.)

3.      Over the Phone (we are happy to receive orders by phone at no extra cost.) 

Faulty Goods

If you receive any goods from us which are faulty we will under the Sales of Goods Act 1979 offer:

1.      
A Full Refund (including postage for the product and any postage cost incurred from returning the product)

2.      
Offer a Replacement of the original product. (We will refund any postage costs incurred from returning the original product and will not charge postage for sending the replacement.)

This does not affect you statutory rights.

We would ask you to call our customer service line 01743 468 510 and inform them that you have received a faulty product. They will then issue you with a returns form. This will then help us deal with your faulty goods in a timely manner.

Order Cancellation (Pre-Shipment)

You can cancel an order at any time before we have shipped it. Just call our customer service e line on 01743 468 510 and give them your name, order number (this is in your order confirmation e-mail) and the reason you want to cancel your order. Your order will be cancelled immediately. Please remember money is only taken from your account once your goods have been dispatched, so no refund will need to be issued.

Order Cancellation (Post-Shipment)

We are happy to receive an order back and issue a full refund. In order to return an item(s) to us you will need to inform us you would like to return your goods in writing either by e-mail or letter.

Due to the nature of items we sell there are conditions attached to you receiving a refund.

1.       All items returned must not have been used

2.       When you have the items we ask that you would take reasonable care of them. 

4.      You must inform us by writing within 7 days that you wish to return your item(s) 

5.       All responsibility for the safe return and cost of returning an item(s) remains with the sender. (we would recommend you send your items back by First Class Recorded mail)

Th  These conditions do not affect your statutory rights.

Images on Our Site

Product images on our site are used to give the customer the best possible representation of the products. We try to keep the product images up to date, and as close to the description as possible. The colours on the product images may vary slightly to their actual colour depending on your computers settings and screen resolutions. Please use the description to get an accurate representation of the product. We do not take responsibility for how you perceive the product based on the product image.

All our images are protected by copywriter. Permission has been obtained to use all product images. Taking images from our site without prior consent breaches copywriter laws.

Security

Play and Party holds no credit card information either electronically or manually. All credit card information submitted on our site goes straight to Pay Pal where it is processed after your order is dispatched. If you place an order over the phone your card details will be processed straight into our secure H.S.B.C terminal.

V.A.T

V.A.T is charged at 17.5% on all of our products and is included in the price. V.A.T is not charged on any postage costs. If you require a seperate V.A.T receipt plaese contact us and we will provide one for you.